Refund and Cancellation Policy

Complimentary Registration

Basic portal registration is complimentary and does not require payment. No refund is applicable for complimentary registration.

Portal Listing Fees

Portal listing fees are charged for review, administrative processing, enhanced visibility, due diligence facilitation, and portal listing-related services. Listing visibility is subject to payment completion and admin approval.

Cancellation Before Approval

If a paid listing application is cancelled before admin review or before substantial processing has started, a refund may be considered after deducting payment gateway charges, bank charges, taxes, and administrative costs where applicable.

After Approval or Service Activation

Once listing review, approval, profile activation, due diligence processing, document review, matchmaking support, or other paid service activity has started, fees may be non-refundable except at the discretion of IBMC TradeFlow or as required by law.

Rejected Applications

If an application is rejected due to incomplete, inaccurate, unverifiable, or non-compliant information, refund eligibility will be assessed case by case. IBMC TradeFlow may request corrected information before making a refund decision.

Payment Failures and Duplicate Payments

If a payment fails but the amount is debited, users should contact their bank/payment provider and IBMC TradeFlow with transaction details. Verified duplicate payments may be refunded after reconciliation.

Refund Timeline

Approved refunds will be processed to the original payment method where possible. Processing timelines may vary depending on the bank, payment gateway, card network, or payment provider.

Contact for Refunds

Refund or cancellation requests should include company name, registered email, transaction reference, payment date, amount, and reason for request.